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Terms & Conditions

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Important information for local & domestic students

Applicable to domestic students

The Australian Institute of Applied Sciences (‘the Institute’) is a trading division of Study Group Australia Pty Limited,  a company incorporated in New South Wales (ACN 070919327) whose registered office is Level 24, 201 Elizabeth Street, Sydney, NSW 2000, Australia (Contact: 1300 880 933), Registered Training Organisation: 5806.

I (which expression includes the parent/guardian who has signed this contract on behalf of a student who is under 18 years of age at the time) hereby apply to enrol in the course commencing at the campus indicated on the Application for Admission form ('the Application'). I agree that on acceptance of the Application by the Institute, and my subsequent receipt and return of the Acceptance of Offer ('the Offer'), the Offer will become the Contract of Enrolment ('the Contract') and further I agree to abide by the following terms and conditions of enrolment:

1. I agree that it is a condition of my enrolment that I achieve satisfactory academic progress throughout my course at a rate that will enable me to complete the course in the nominated duration.

2. I agree that I am required to use my best endeavours to meet the requirements of the course selected and to abide by the rules and regulations of the Institute. I understand that if I breach any of the Institute's rules or my behaviour is deemed unacceptable by the Institute, my enrolment may be cancelled and I may not be entitled to any refund of the tuition fees or other charges paid to the Institute under the Contract. (Information on the Institute's policies, rules and regulations is located on the website aias.edu.au.)

3. I agree that all lessons and any related material supplied by the Institute are copyright, and remain the property of the Institute. I understand that any unauthorised copying may constitute a breach of the Copyright Act 1968 (as amended).

4. I agree that I am responsible for my own books, equipment and personal items and I hereby release, indemnify and hold harmless the Institute against all liability and claims for any loss or damage to such items, howsoever caused except where liability is expressly imposed by law.

5. I agree that I may be required, and permission is hereby granted, to attend Institute-organised excursions and activities as part of the course.

6. I agree that the Institute is hereby authorised to obtain medical treatment for myself should such action be deemed necessary by the Institute or a staff member acting on behalf of the Institute. I agree to indemnify and hold harmless the Institute and its staff for any expense, loss, damage or liability of whatsoever nature or howsoever occasioned as a result of authorising and arranging such emergency medical treatment.

7. Course fees do not include the cost of text books; I agree to purchase these where required by the Institute.

8. I agree to advise the Institute of any change of the personal information held by the Institute (in accordance with the Australian Privacy Principles) including, for example: changes to my name, address and/or contact details which may occur during my time of enrolment.

9. The Institute maintains a Privacy and Personal Information Policy which can be viewed on the website aias.edu.au. In addition to the provisions of this policy, I authorise the Institute to release administrative information concerning my performance at the Institute (including academic progress and attendance information) to any person who may lawfully require that information, as well as parents/guardians, agents and potential employers. If I do not agree, I must advise the Institute in writing.

10. I understand that should a new version of the National Qualification be endorsed by the relevant authorities and released, the Institute must manage the transition of its students to the new version in accordance with the Standards for Registered Training Organisations 2015, and that this circumstance does not constitute Provider Default.

11. I acknowledge that I have read and understood the Student Grievance Policy outlined in this document, and published on the website aias.edu.au

12. I hereby acknowledge that I have read, understood and agree to the terms of the Cancellation and Refund Policy outlined in this document, and published on the website aias.edu.au.

13. I understand that during the time of my enrolment, the Institute will need to provide written information, documents, forms, requests, or VET FEE-HELP information such as the Commonwealth Assistance Notices to me at various times.  I hereby give my consent for that documentation to be provided to me electronically.

14. I confirm that the terms and conditions have been explained to me and understand that any variation of those stated terms and conditions of the Contract must be provided in writing and be signed by an authorised officer of the Institute.

15. I understand that in the event that acceptance of an offer to study at the Institute is as a result of an Unsolicited Consumer Agreement, the applicant has a cooling-off period of 10 days from the date of signing the Acceptance Agreement, to withdraw from the course at no financial penalty.


CANCELLATION AND REFUND POLICY - STUDENTS IN VET FEE-HELP ELIGIBLE COURSES

All Delivery Modes

1. I understand that I must apply in writing should I wish to cancel my enrolment in a VET FEE-HELP eligible course or withdraw from a Unit of Study, and that I can obtain a full refund of tuition fees related to that Unit of Study until close of business on the relevant Census Date published on the website aias.edu.au. The date the written notification is received by the Institute is the effective Date of Notification of Withdrawal.

2. I understand that if I transfer to another Unit of Study before close of business on the relevant Census Date the fees applicable to that new Unit of Study will apply, and that I am responsible for catching up on any training that has already been provided.

3. I understand that the Census Date for each Unit of Study is not less than 20% through that Unit of Study, and is published in the relevant Schedule of Fees on the website aias.edu.au.

4. I understand that if I advise in writing of my wish to cancel my enrolment in a VET FEE-HELP eligible course or withdraw from a Unit of Study after close of business on the Census Date there will be no refund unless verifiable Special Circumstances apply. The Student Review Procedures for Re-crediting a FEE-HELP Balance can be found on the website aias.edu.au, as can the Statement of VET Tuition Assurance.

5. I understand that if I wish to transfer to a different VET FEE-HELP eligible course, I must provide the Institute with a new Request for VET FEE-HELP Assistance (Form 1296A) prior to close of business on the relevant Census Date.

6. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia's consumer protection laws.


CANCELLATION AND REFUND POLICY - STUDENTS IN NON VET FEE-HELP ELIGIBLE COURSES

All Delivery Modes

1. I agree to pay the tuition fees and other charges applicable for my course on the due dates and acknowledge and agree that tuition fees may alter from time to time. I understand that a late payment fee of AU$100 per month is payable on accounts which remain unpaid 14 days after the due date for payment. I also understand that failure to pay my tuition fees may result in my enrolment being cancelled.

2. I understand that if after commencing the course, I discontinue my program before completion, I may remain liable to pay the full course tuition fees and any expenses, costs or disbursements incurred by the Institute in recovering any outstanding monies, including debt collection agency fees and solicitors' costs.

3. All notifications of withdrawal from a course or requests for refunds must be made in writing to the Campus Manager.

4. Enrolment fees are non-refundable.

5. Where a student's course of study is terminated for a serious breach of the Institute’s rules there will be no refund of any monies paid.

6. The Institute agrees to refund within 4 weeks of the receipt of written notice of cancellation by the student (or parent or guardian if the student is under 18 years of age), the tuition fee applicable less the amounts to be retained as agreed and as detailed below:

a) If written notice is received 4 weeks or more before the start date of the course, then a non-refundable amount equivalent to 30% of the tuition fee of the course or first course within a package of courses shall be applicable.

b) If written notice is received less than 4 weeks before the start date of the course, then a non-refundable amount equivalent to 50% of the tuition fee of the course or first course within a package of courses shall be applicable.

c) If written notice is received on or after the start date of the course, there will be no refund of any monies paid in relation to that course unless the Head of College deems that exceptional circumstances apply.

d) If the course is part of a package of courses, then any monies paid in relation to other courses within that package that have not yet been commenced will be refunded subject to Clauses 6a) or 6b) above.

7. In the event that the Institute is unable to deliver your course or its mandatory replacement in full, you will be offered a refund of the tuition fees you have paid to date less the total cost for the tuition services provided to you before the default day. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in a suitable alternative course by the Institute. You have the right to choose whether you would prefer a refund of unused tuition fees, or to accept a place in another course. If you choose placement in another course, the Institute will ask you to sign a document to indicate that you accept the placement. If the Institute is unable to provide a refund or place you in an alternative course our Tuition Assurance Scheme (TAS) provider will place you in a suitable alternative course.

8. If you fail to meet the Institute's progression rules and are not permitted by the Institute to maintain enrolment in your course, you will be offered a refund of the tuition fees you have paid to date less the total cost for the tuition services provided to you before the date of exclusion from the Institute.

9. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia's consumer protection laws.

Single Subjects - All Delivery Modes

1. I understand that the Institute does not refund fees unless a single subject course is cancelled or unless there is proof of extenuating circumstances where it is not possible for a student to participate in the single subject course.

2. I understand that a transfer to a different single subject course may be granted prior to course commencement date, but that an administration fee of 20% of the initial single subject course fee will be applied. Also if there is a difference in price between the single subject courses, a transfer will incur an extra charge where the subsequent course is of greater cost. A refund for the difference in fees will be given where the subsequent course is of lesser cost.

3. All applications for refunds or transfers must be made in writing and are subject to the approval of the AIAS Admissions Manager.

4. I understand that when a request for a refund is received, a letter acknowledging receipt of the request will be forwarded to me. The refund request will then be investigated and processed. Notification of the outcome will be forwarded to me within 4 weeks of the Institute's receipt of the request.

5. I understand that catch-up lessons will not be offered to course participants should lessons or study time be missed due to personal reasons.

6. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia's consumer protection laws.


STUDENT GRIEVANCE POLICY - ALL STUDENTS

In the event of a dispute between an individual student and the Institute, internal procedures are in place to facilitate the resolution of the dispute. Full details are published on the website aias.edu.au.

A summary of the internal grievance procedures

1. Code of Conduct, Attendance and Discipline

Students are expected to abide by the terms and conditions of enrolment and the published rules and code of conduct of the Institute. Disciplinary procedures will be applied in the event of a breach of these rules. All staff members are expected to apply the Institute's policy and rules fairly and without favour, but if a student considers that this has not occurred, the student may refer the matter to the Campus Grievance Officer. The complaint may either be dealt with by that person, or referred to the Campus Manager of Studies for resolution. The decision will be conveyed in writing to the parties. If either the action taken or the outcome does not satisfy the student, he/she may write to the Head of College, who will in turn convey a decision in writing to the student.

2. Service and Academic Programs

In the event of a student complaint concerning the quality of the service or teaching provided by the Institute, the student will report the matter to the Campus Grievance Officer. The complaint may either be dealt with by that person, or referred to the Campus Manager for resolution. The decision will be conveyed in writing to the parties. If either the action taken or the outcome does not satisfy the student, he/she may write to the Head of College, who will in turn convey a decision in writing to the student.

3. Contractual and Financial Issues

Matters relating to the interpretation of the Contract, or the payment or refund of moneys, are stated clearly within this document. Any queries relating to course fees and other charges payable to the Institute (or refunds) will initially be dealt with by the Institute Finance and Administration staff. If the student is dissatisfied with the decision, the matter will be referred to the Campus Manager. If either the action taken or the outcome does not satisfy the student, he/she may write to the Head of College, who will in turn convey a decision in writing to the student.

A summary of the external grievance procedures

If a student who has chosen to defer the payment of their tuition fees through the VET FEE-HELP loan scheme (a ‘VET-FEE-HELP Student’), remains dissatisfied with the decision of the Institute’s internal review processes to not re-credit their FEE-HELP balance, he/she can refer the matter to the Australian Administrative Appeals Tribunal. (Further information about the Administrative Appeals Tribunal, including the required application forms and current costs, can be obtained from their website at: http://www.aat.gov.au/AboutTheAAT/IntroductionToTheAAT.htm.

If the matter of concern is not related to tuition fees, then the VET FEE-HELP Student may apply for an external review of the complaint through the LEADR Student Mediation Scheme. Application details can be obtained on the link below: http://www.leadr.info/membership-information/student-mediation-scheme.

Alternatively, he/she may contact the National Training Complaints Hotline, which is accessible on 13 38 73 (Monday to Friday from 8am to 6pm nationally) or via email at skilling@education.gov.au.

Full fee-paying students who have not accessed VET FEE-HELP assistance who wish to lodge an external appeal in relation to a decision made by the Institute may also contact the LEADR Student Mediation Scheme or the National Training Complaints Hotline as above.


Payments

Payment can be made to the Australian Institute of Applied Sciences using a number of payment options via our PayOnline platform. Access to this platform can be found at http://pay.aias.edu.au/ using your unique student access code.

Certain payment options will carry a processing fee of 2.5%. We reserve the right to alter this charge from time to time. This surcharge will be waived if the enrolment relates to a VET FEE-HELP eligible course.

Bank charges and commission for both the sending and receiving banks should be paid by the sender of funds or they will be applied to the student’s account.


Publicity

The student (and, where applicable, his or her parent or guardian):

1. agrees that the student's photographs, videos, artwork or other works, as well as recorded or written testimonials and details of the student's achievements (‘Student Images and Testimonials’) may be used by Study Group, or by a third party agent of Study Group, worldwide for promotional purposes including in its printed and online marketing materials and on any social media network without further consent or notification; and

2. gives consent to Study Group storing, or transferring across international borders, copies of the Student Images and Testimonials for such purposes.

A student who does not agree must advise the Institute in writing.


Changes to Arrangements

After course commencement, the Institute reserves the right to charge an Adjustment Fee of AU$150 each time course details for a non VET FEE-HELP eligible course are changed after a place has been confirmed. This fee will not apply to upgraded or extended courses or to single subject courses.


Services

The Institute reserves the right to change the particulars of the services, including changes to prices, courses, facilities and dates of programs where circumstances beyond the Institute's control necessitate such changes or where the level of enrolments does not reach the minimum numbers required to operate a course viably.


Version dated 07 April 2015 
© AIAS 2015

Registered Training Organisation: Study Group Australia Pty Limited
Registered Training Organisation Code: 5806
CRICOS Provider: Study Group Australia Pty Limited
National CRICOS Provider Code: 01682E

Applicable to International Student Visa Holders 

Australian Institute of Applied Sciences (‘the Institute’) is a trading division of Study Group Australia Pty Limited, a company incorporated in New South Wales (ACN 070919327) whose registered office is Level 24, 201 Elizabeth Street, Sydney, NSW 2000, Australia (Contact: + 61 1300 880 933), Registered Training Organisation: 5806, and National CRICOS Provider Code: 01682E.

I (which expression includes the parent/guardian who has signed this contract on behalf of a student who is under 18 years of age at the time) hereby apply to enrol in the course commencing at the campus indicated on the Application for Admission form ('the Application'). I agree that on acceptance of the Application by the Australian Institute of Applied Sciences ('the Institute'), and my subsequent receipt and return of the Acceptance of Offer ('the Offer'), the Offer will become the Contract of Enrolment ('the Contract') and further I agree to abide by the following terms and conditions of enrolment:

1. I agree that it is a condition of my enrolment that I achieve satisfactory academic progress throughout my course at a rate that will enable me to complete the course in the nominated duration

2. I agree that I am required to use my best endeavours to meet the requirements of the course selected and to abide by the rules and regulations of the Institute. I understand that if I breach any of the Institute's rules or my behaviour is deemed unacceptable by the Institute, my enrolment may be cancelled and I may not be entitled to any refund of the tuition fees or other charges paid to the Institute under the Contract. (Information on the Institute's policies, rules and regulations is located on the website aias.edu.au)

3. I agree that all lessons and any related material supplied by the Institute are copyright, and remain the property of the Institute. I understand that any unauthorised copying may constitute a breach of the Copyright Act 1968 (as amended).

4. I agree that I am responsible for my own books, equipment and personal items and I hereby release, indemnify and hold harmless the Institute against all liability and claims for any loss or damage to such items, howsoever caused except where liability is expressly imposed by law.

5. I agree that I may be required, and permission is hereby granted, to attend Institute-organised excursions and activities as part of the course

6. I agree that the Institute is hereby authorised to obtain medical treatment for myself should such action be deemed necessary by the Institute or a staff member acting on behalf of the Institute. I agree to indemnify and hold harmless the Institute and its staff for any expense, loss, damage or liability of whatsoever nature or howsoever occasioned as a result of authorising and arranging such emergency medical treatment.

7. I agree to pay the tuition fees and other charges applicable for my course on the due dates and acknowledge and agree that tuition fees may alter from time to time. I understand that a late payment fee of AUS$100 per month is payable on accounts which remain unpaid 14 days after the due date for payment. I also understand that failure to pay my tuition fees may result in my enrolment being cancelled.

8. I understand that if after commencing the course, I discontinue my program before completion, I may remain liable to pay the full course tuition fees and any expenses, costs or disbursements incurred by the Institute in recovering any outstanding monies, including debt collection agency fees and solicitors' costs.

9. Course fees do not include the cost of text books; I agree to purchase these where required by the Institute.

10. I understand that a transfer between campuses of the Institute will only be possible if approved in advance by the Head of College.

11. I agree to advise the Institute of any change of the personal information held by the Institute (in accordance with the Australian Privacy Principles and visa requirements including, for example: changes to my name, address and/or contact details which may occur during my time of enrolment.

12. The Institute maintains a Privacy and Personal Information Policy which can be viewed at aias.edu.au. In addition to the provisions of this policy, I agree that as an international student visa holder, the Institute may disclose my personal information (including academic progress and attendance information) to my parents/guardians and/or nominated agent where I nominate an agent to act on my behalf. If I do not agree, I must advise the Institute in writing.

13. I understand that should a new version of the National Qualification be endorsed by the relevant authorities and released, the Institute must manage the transition of its students to the new version in accordance with the Standards for Registered Training Organisations 2015, and that this circumstance does not constitute Provider Default.

14. I acknowledge that I have read and understood the Student Grievance Policy outlined in this brochure and on the website aias.edu.au

15. I hereby acknowledge that I have read, understood and agree to the terms of the Cancellation and Refund Policy outlined in this document and published on the website at aias.edu.au

16. I confirm that the terms and conditions have been explained to me and understand that any variation of those stated terms and conditions of the Contract must be provided in writing and be signed by an authorised officer of the Institute.

17. I understand that in the event that acceptance of an offer to study at the Institute is as a result of an Unsolicited Consumer Agreement, the applicant has a cooling-off period of 10 days from the date of signing the Acceptance Agreement, to withdraw from the course at no financial penalty.


CANCELLATION AND REFUND POLICY - ON-CAMPUS COURSES

1. All notifications of withdrawal from a course or requests for refunds must be made in writing to the Campus Manager.

2. The Institute agrees to refund within 28 days, tuition and non-tuition fees paid where the student produces acceptable certiļ¬ed evidence that the application made for a student visa was rejected by a visa-issuing authority.

a) If a visa application is rejected before the student commences the course, the amount of the refund is the fees paid by or on behalf of the student, minus the lesser of the following amounts that will be retained:
- 5% of the amount of fees received (pre-paid tuition fees, non-tuition fees);
- $500.
b) If a visa application is rejected after the student has commenced the course, the amount of the refund is any unspent pre-paid tuition fees paid by or on behalf of the student. The non-tuition fees will not be refunded.

3. The Institute agrees to refund within 4 weeks and without deduction, all tuition fees paid where the applicant produces certified evidence that his/her application for a student visa has been rejected by the Australian Immigration authorities.

4. Where a student's course of study is terminated for a serious breach of the Institute rules there will be no refund of any monies paid.

5. The Institute agrees to refund within 4 weeks of the receipt of written notice of cancellation by the student (or parent or guardian if the student is under 18 years of age), the tuition fee applicable less the amounts to be retained as agreed and as detailed below:

a) If written notice is received 4 weeks or more before the start date of the course, then a non-refundable amount equivalent to 30% of the tuition fee of the course or first course within a package of courses shall be applicable.

b) If written notice is received less than 4 weeks before the start date of the course, then a non-refundable amount equivalent to 50% of the tuition fee of the course or first course within a package of courses shall be applicable.

c) If written notice is received on or after the start date of the course, there will be no refund of any monies paid in relation to that course unless the Head of College deems that exceptional circumstances apply. If the course is part of a package of courses, then any monies paid in relation to other courses within that package that have not yet been commenced will be refunded subject to Clauses Clauses 4a) or 4b) above.

d) Fees may also be payable under Clause 8 of the Terms and Conditions.

e) Enrolment fees are non-refundable.

6. In the event that the Institute is unable to deliver your course or its mandatory replacement in full, you will be offered a refund of the tuition fees you have paid to date less the total cost for the tuition services provided to you before the default day. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in a suitable alternative course by the Institute. You have the right to choose whether you would prefer a refund of unused pre-paid tuition fees, or to accept a place in another course. If you choose placement in another course, the Institute will ask you to sign a document to indicate that you accept the placement.

If the Institute is unable to provide a refund or place you in another course, the Tuition Protection Services (TPS) at https://tps.gov.au/Information/Students/How will place you in a suitable alternative course. If there are no suitable alternative courses or offers, you may apply to the TPS for a refund of the amount of any unspent tuition fees you have paid the Institute.

7. If you fail to meet the Institute's progression rules and are not permitted by the Institute to maintain enrolment in your course, you will be offered a refund of the tuition fees you have paid to date less the total cost for the tuition services provided to you before the date of exclusion from the Institute.

8. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia's consumer protection laws.


CANCELLATION AND REFUND POLICY - ONLINE EDUCATION DELIVERY MODE

On-shore Student Visa Holders

Only in exceptional circumstances will Online Learning be available to student visa holders who are on-shore; such studies must relate to the course in which the student is enrolled. The approval for this alternative study mode is at the discretion of the Campus Manager, and will be in accordance with the requirements of the ESOS Framework. Where this study mode is approved, the following terms and conditions apply.

1. I understand that I must not undertake more than 25% of the total nominal hours of my course by Online Learning and that in each semester, I must be studying at least one subject that is delivered classroom-based on-campus.

2. I understand that tuition fees paid for subjects are not refundable after commencement unless the Head of College deems that special circumstances apply.

3. I agree that applications for refunds must be made in writing and received by the Campus Manger to subject commencement.

4. I understand that when a request for a refund is received, a letter acknowledging receipt of the request will be forwarded to me. If special circumstances apply, the refund request will then be investigated and processed in accordance with the Cancellation and Refund Policy – On-Campus Courses stated above. Notification of the outcome, including a refund if applicable, will be forwarded to me within 4 weeks of the Institute's receipt of the request.

5. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia's consumer protection laws.

Off-shore Students

1. I understand that tuition fees paid for courses are not refundable after commencement unless the Head of College deems that special circumstances apply.

2. I agree that applications for refunds must be made in writing and received by the Campus Manager prior to the subject commencement date provided.

3. I understand that when a request for a refund is received, a letter acknowledging receipt of the request will be forwarded to me. If special circumstances apply, the refund request will then be investigated and processed in accordance with the Cancellation and Refund Policy – On-Campus Courses stated above. Notification of the outcome, including a refund if applicable, will be forwarded to me within 4 weeks of the Institute's receipt of the request.

4. I understand that I may request to transfer course fees to a different subject/course enrolment delivered by Online Education, subject to availability.

5. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia's consumer protection laws.


Homestay/Lodge Refunds (All Campuses)

I understand that if:

a) I cancel my accommodation less than 7 days before arrival, I will be charged the Accommodation/Homestay Placement Fee (if applicable), plus a cancellation fee equivalent to 1 week of accommodation;
b) I cancel my accommodation after arrival, 4 weeks of notice is required; any accommodation fees in excess of the notice period will be refunded less a 10% cancellation fee.


Overseas Student Health Cover (OSHC) Refund Policy

If you have not arrived in Australia, and the Institute has organised the OSHC, it will refund your OSHC directly to you. If you have arrived in Australia and are:

a) discontinuing your studies and returning home;
b) transferring to another provider; or
c) no longer on a student visa,

then the OSHC provider will organise the refund. Refunds are processed on pro-rata monthly bases. Refund forms are available on the website at www.oshcworldcare.com.au


Airport Transfer Refund Policy

For cancellations less than 48 hours before arrival, no refund will apply. However, if when you arrive at the airport, the Airport Transfer service provider cannot be located, you should contact the 24-hour phone number provided. In such circumstances, the Institute agrees that if you have advised our emergency contact that you have not been met at the Airport, and alternative arrangements have not been made, then a full refund of this service fee will apply.


Student Grievance Policy - All Student Visa Holders

In the event of a dispute between an individual student and the Institute, internal procedures are in place to facilitate the resolution of the dispute. Full details are published on the website aias.edu.au


A SUMMARY OF THE INTERNAL GRIEVANCE PRODECURES

1. Code of Conduct, Attendance and Discipline

Students are expected to abide by the terms and conditions of enrolment and the published rules and code of conduct of the Institute. Disciplinary procedures will be applied in the event of a breach of these rules. All staff members are expected to apply the Institute's policy and rules fairly and without favour, but if a student considers that this has not occurred, the student may refer the matter to the Campus Grievance Officer. The complaint may either be dealt with by that person, or referred to the Campus Manager of Studies for resolution. The decision will be conveyed in writing to the parties. If either the action taken or the outcome does not satisfy the student, he/she may write to the Head of College, who will in turn convey a decision in writing to the student.

2. Service and Academic Programs

In the event of a student complaint concerning the quality of the service or teaching provided by the Institute, the student will report the matter to the Campus Grievance Officer. The complaint may either be dealt with by that person, or referred to the Campus Manager for resolution. The decision will be conveyed in writing to the parties. If either the action taken or the outcome does not satisfy the student, he/she may write to the Head of College, who will in turn convey a decision in writing to the student.

3. Contractual and Financial Issues

Matters relating to the interpretation of the Contract, or the payment or refund of moneys, are stated clearly within this document. Any queries relating to course fees and other charges payable to the Institute (or refunds) will initially be dealt with by the Institute Finance and Administration staff. If the student is dissatisfied with the decision, the matter will be referred to the Campus Manager. If either the action taken or the outcome does not satisfy the student, he/she may write to the Head of College, who will in turn convey a decision in writing to the student.

A summary of the external grievance procedures

International students who wish to lodge an external appeal or complain about a decision made by the Institute, can contact the Overseas Students Ombudsman. The Overseas Students Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by the Institute. For further information, visit the Overseas Students Ombudsman website www.oso.gov.au or phone 1300 362 072.

The procedures set out in this document do not replace or modify procedures or any other responsibilities which may arise under other policies or under statute or any other law. Nothing in this document limits the rights of individuals to take action under Australia's Consumer Protection laws. Also, these procedures do not circumscribe an individual's rights to pursue other legal remedies.


Payments

Payment can be made to the Australian Institute of Applied Sciences using a number of payment options via our PayOnline platform. Access to this platform can be found at http://pay.aias.edu.au/ using your unique student access code.

Certain payment options will carry a processing fee of 2.5%. We reserve the right to alter this charge from time to time.

If you choose to pay in your local currency a foreign exchange rate will apply. The applicable exchange rate can be viewed online as at the time and date of the payment. 

Bank charges and commission for both the sending and receiving banks should be paid by the sender of funds or they will be applied to the student’s account.


Publicity

The student (and, where applicable, his or her parent or guardian):

1.
 agrees that the student's photographs, videos, artwork or other works, as well as recorded or written testimonials and details of the student's achievements (‘Student Images and Testimonials’) may be used by Study Group, or by a third party agent of Study Group, worldwide for promotional purposes including in its printed and online marketing materials and on any social media network without further consent or notification; and

2. gives consent to Study Group storing, or transferring across international borders, copies of the Student Images and Testimonials for such purposes.

A student who does not agree must advise the Institute in writing.


Education Services for Overseas Students Framework

The Australian Government wants overseas students in Australia to have a safe, enjoyable and rewarding place to study. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS Framework and they include the Education Services for Overseas Students (ESOS) Act 2000 and The National Code (for more information about your rights under the ESOS Framework, please refer to https://internationaleducation.gov.au/regulatory-information/pages/regulatoryinformation.aspx. If you have any concerns about any of these matters after you arrive at the Institute, please contact your Campus Manager. 

Please note that information is collected by the Institute during each student’s enrolment in order to meet its obligations under the ESOS Framework. This is to ensure students’ compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the ESOS Framework.

Information collected about each student during enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Protection Service (TPS). In other instances information collected during enrolment can be disclosed without the student’s consent where authorised or required.


Changes to Arrangements

After course commencement, the Institute reserves the right to charge an Adjustment Fee of AU$150 each time course details are changed after a place has been confirmed. This fee will not apply to upgraded or extended courses.


Version dated 28 August 2015
© Australian Institute of Applied Sciences 2015

Registered Training Organisation: Study Group Australia Pty Limited
Registered Training Organisation Code: 5806
CRICOS Provider: Study Group Australia Pty Limited
National CRICOS Provider Code: 01682E