Advise on products and services

Carefully considered courses to give you the most essential skills to begin a successful business career.
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Unit outline

What to expect

This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.

This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

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