BSBCUS301

Deliver and monitor a service to customers

Carefully considered courses to give you the most essential skills to begin a successful business career.

this is an elective unit of

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Unit outline

What to expect

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long-term interactions.

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