SITXCCS008

Develop and manage quality customer service practices

Carefully considered courses to give you the most essential skills to begin a successful Hospitality career.

this is an elective unit of

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this is an core unit of

Diploma of Hospitality Management

Unit outline

What to expect

This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.

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School of Hospitality

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