SITXCCS007

Enhance customer service experiences

Carefully considered courses to give you the most essential skills to begin a successful Hospitality career.
this is an core unit of
this is an elective unit of
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Unit outline

What to expect

This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints.

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