SITXCOM005

Manage conflict

Carefully considered courses to give you the most essential skills to begin a successful Hospitality career.
this is an elective unit of
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Unit outline

What to expect

This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability touse effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.

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